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RETURNS AND EXCHANGES

RETURNS & EXCHANGES

Returns: 

To request a return, please go to our Returns Portal and enter your order number and zip code to initiate the return. When your return is set up, you will receive a notification email containing a return label that can be utilized for a fee of $9 that will be deducted from your refund.

If you wish to use your own label, PLEASE NOTE shipping addresses below as they differ depending on the carrier (please note that you still have to set up your return in the Returns Portal prior to returning any merchandise): 


For USPS:
We Norwegians Returns
PO Box 1835
Park City, UT 84060

For FedEx/UPS/DHL:
We Norwegians Returns
675 Main St
Ste 6
Park City, UT 84060

Return for refund will be issued for unused, unwashed merchandise with original tags within 21 days of ship date. Returns must be received back to us within a reasonable time after return has been initiated. 

ITEMS PURCHASED ON SALE AT 30% DISCOUNT OR HIGHER ARE NOT ELIGIBLE FOR REFUND OR EXCHANGES.

Exhanges:

To exchange for a different size/color/style please go to the Returns Portal to set up a return for refund. We then ask that you place a new order for the item desired to expedite the process, avoid that items sell out and to provide a quicker service to you. 

For returns for full refund, the refund can only be given back to the ORIGINAL FORM OF PAYMENT with no exceptions. We cannot legally refund a purchase to a different credit card than the purchase was made with.

Gift Returns:

If you would like to return a gift that you received with an item that is eligible for a return, please go to the Returns Portal and process your return using your order number listed on the packing slip and your zip code. An item is eligible for a return if it is unused, unwashed and not purchased at a discount 30% or higher. 

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How long does a refund take? 

Shipping Time Processing time Bank Processing Time Total Time
3-7 Business Days* 1-2 Business Days 3-5 Business Days 7-14 Days

 

*During the Holiday season, please expect the return time to us to take longer than normal.