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RETURNS AND EXCHANGES

RETURNS & EXCHANGES

To request a return, please email parkcity@wenorwegians.com or call 435.649.9528.

Return for refund will be issued for unused, full-priced merchandise with original tags, returned within 14 days of arrival at shipping destination.

ITEMS PURCHASED ON SALE AT 30% DISCOUNT OR HIGHER ARE NOT ELIGIBLE FOR REFUND OR EXCHANGES.

To exchange for a different size/color/style we will set you up with a return for refund, and we ask that you place a new order for the item desired to expedite the process. 

For returns for full refund, the refund can only be given back to the ORIGINAL FORM OF PAYMENT with no exceptions. We cannot legally refund a purchase to a different credit card than the purchase was made with.

 

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Items purchased at discount over 30% are final sale, no returns or exchanges. Items purchased at regular price or a discount lower than 30% are returnable for an exchange, a store credit or refund within 14 days of your receipt of the item(s).

Once item is received back, your refund will be processed within 1-2 business days, and depending on your bank's processing times, the refund will show up on your bank statement within 3-6 business days.  Refunds are issued only in the form of original payment.

 

How long does a refund take? 

Shipping Time Processing time Bank Processing Time Total Time
3-7 Business Days* 1-2 Business Days 3-5 Business Days 7-14 Days

 

*During the Holiday season, please expect the return time to us to take longer than normal.   

 

Exchanges

 

The quickest and most efficient way to exchange an item is to place a new order for the replacement product(s) and return your original item to us for a refund.  This allows us to process and ship the replacement immediately. Then, please return the original product in accordance with the Returns listed above. Upon receipt of the original product(s), we will process the return and issue a refund in the form of original payment as soon as we can, normally within 24-48 hours of receiving the returned item.

 

Returning a Gift

 

If you would like to return a gift that you received, it can be returned for either a store credit or exchanged for another item. 

To request a gift return, email parkcity@wenorwegians.com or call 435.649.9528.